Store policy
Payments Policy
Accepted providers, payment confirmation, security, pricing errors and refunds.
Accepted payment methods
The direct store is designed to accept supported card and wallet payments through Stripe Checkout and supported PayPal payments. Only methods displayed at checkout are available for that order.
Payment details are entered into the selected provider’s secure checkout. The Whole Nine Cards does not receive or store your full payment-card number.
Currency and charges
Direct-store prices are in Australian dollars. The final review shows the item subtotal, postage, included Australian GST where applicable and the total before payment. Your bank or payment provider may apply its own account, currency or payment fees.
Authorisation and confirmation
A pending or unsuccessful authorisation does not create a paid order. Stock is committed only through the confirmed-order process. We may use provider event identifiers to prevent duplicate payment processing.
Pricing errors and refunds
If a genuine technical or obvious pricing error affects an order, we will contact you before fulfilment and either honour the correct agreed price or provide a full refund. Approved refunds are sent to the original payment method unless another method is required by law or agreed with you.